Please Read
Hair by Marcedes has always taken pride in knowing that I try Never to Overbook and also making sure that my clients experience my in and out Rule. I always thought other Stylist Professionals that subject their clients to being in the salon all day, was rude and unprofessional.
Unfortunately...
Recently....Due to inconsistencies of clients and their lame excuses of repeatedly rescheduling & canceling appointments....I am left with no other choice but to enforce New Policies & Rules to help eliminate rude and inconsiderate appointment makers that apparentely don't understand the appointment concept.
To those who don't understand, let me break it down to you....
I book all my appointments according to what services are being rendered.
Example: Client wanting a Sew In...I know that my sew in usually takes me approx. 2 to 3 hours. So that means if that client makes an appointment for 9am, I won't accept the next appointment until 12pm.
Now if clients in the mean time are calling for appointments during the time I already will be servicing a client, I won't accept appointments during that time. Now if that client that has the appointment cancels and especially at the last minute, I would have missed numerous clients that were wanting to come in for an actual appointment, but was turned down because I was already booked for the above times.
Don't get me wrong....I do understand emergency cancellations, but please understand that I can't keep offering my superior customer service and my in and out of the Salon Rule, if people keep taking advantage and being able to cancel due to lazy and inconsiderate reasons.
Marcedes New Policies !
Each Client has 3 times to cancel or reschedule before he or she aren't even allowed to be serviced by me.
Meaning...after 3 cancellations or reschedules (I dont care what reason) you will No Longer be able to obtain my sevices.
Fees Apply If the above do Occur
1st Cancellation $25..... 2nd Cancellation $50..... 3rd Cancellation $75
1st Rescheduling $10..... 2nd Rescheduling $20..... 3rd Rescheduling $30
Late Fees also Apply
1-15 minutes late with a phone call..... No Charge
16-30 minutes late with a phone call.....$5 Addtional
30-60 minutes late with a phone call.....$10 Additional
60 minutes or more....Reschedule your Appointment
1-15 minutes late without a phone call.....$15 Additional
16-30 minutes without a phone call.....$20 Additional
30-60 minutes late with a phone call.....$25 Additional
60 minutes or more...Your apointment is considered cancelled and occurs a 2 strike cancel mark.
If I make myself availiable for your appointement...you can at least call if cancelling or rescheduling or going to be late.
Please Understand....If you are Not happy with these fees & my New Rules don't work out, I will have no other choice but to go back to the standard booking appointments every half hour like all other Stylist. Which means the in out Salon visit will become extinct.
So Please only book Appoinments that you Plan on Keeping. I Don't Cancel or reschedule Appointments. Emergencies do happen, so I plan on using them for just what they are intended to be used for an EMERGENCY....
I am NOT the UnProfessional Hair Stylist, that leaves you under the dryer and go shopping, or take a 2 hour lunch break or a lunch break period during your salon visit, or etc...MARCEDES IS A PROFESSIONAL AND TAKES PRIDE IN OFFERING PROFESSIONAL SALON SERVICES
Effective Immediately 4/15/2008
Copyright © 2010 hairwisheslasvegas.com All rights reserved. 2007-2010
Hairwishes Salon by
Marcedes
Rules & Policies
Hairwishes Salon by Marcedes PolicesYou can help make your visit to Harwishes Salon a Blessed and Great Beauty Experience just by following our simple policies.
Cancellations: We work by appointment Only and reserve the time for you and only you. We understand that sometimes schedule adjustments are necessary. We request that you reschedule or cancel your reserved services with at least 24 hours notice. Please do not book multiple appointments in the online booking system to circumvent the policy, as you appoinement will be automatically removed.
No Show Appointments cost our talented staff money. We reserve the right to ask for a credit card guarantee on any service if we deem necessary due to a clients past salon experience. Clients who cancel or "No Show" appointments may be asked to prepay future services. Due to scheduling commitments to other clients and our staff's personal schedules we may need to reschedule any appointment for which you are more than 10 minutes late. As a courtesy to our clients late appointments will end at the scheduled appointment time.
Please Note: We Do Not reschedule No Call No Show Appointments!
Late Appointments: Please see above!
No ChildrenAllowed: Unless being serviced. We are a friendly salon. However, the salon is No place for children and sorry but we enforce this rule so that we may keep a peaceful environment for all our guests.
Special Assiatance: Please let me know when making your appointment if you require any special assistance, we want to ensure enough time if necessary to be able to accomondate most special assistance requests. I also request that you disclose any medical condition and/or prescription medication you are taking, as some services may be contraindicated.
Payment: We accept Cash or Credit Cards & Debit Cards (with the Visa/Mastercard Logo) Sorry NO Checks or I Owe You's or I will bring your money back to you later (lol) will be accepted. Payment for all services rendered are due before services begin.
Returns: Returned products are never resold at Hairwishes Salon. Therefore All Sales are Final. Including Hair peices, Extensions and Wigs!
Service: Our goal is 100% customer satisfaction. In reality this is not acheivable, but we try. We try never to let clients leave our salon unhappy. However, in the event you find yourself unhappy within 24 hours of your service , please by all means contact the salon and we will try our hardest to rectify your problem. We Only want Happy clients!
Thank you & We Look Forward to Servicing your Hair Care Needs!
~Management~
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Actual Client Reviews
Marcedes at Hairwishes! 2/6/2010
Mehia t. says: She is a lady of class, style and professionalism and her work is the same. She did my hair and I could not be happier. I love her one client at a time approach, nothing better then going to the shop an being the center of your stylist attention. I WILL be back better yet Vegas I just found my NEW stylist. Thanks so much Marcedes for not only making me happy but my MAN as well.
Girls day out! 2/1/2010
Cecelia k. says: marcedes at hairwishes was the BEST THING to hit vegas she made all the girls in my house feel and look so beautiful! thank you! thank you because now i look and feel like a new woman! but the best part was we was in and out of the shop!!!! loved it will be back
A wonderful experience 11/19/2009
Deborah R. says: My experience at Hairwishes was more than I had expected. Marcedes is a very professional young lady. She handles her business with style and grace. She is a very good stylist and I would recommend her to anyone. I was also very impressed with her shop .the decor and atmosphere was very relaxing. keep up the god work Marcedes and God Bless You. Deborah
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